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    In General
    Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
    Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
    This Website also contains links to other websites, which are not operated by BM SUPPLIER UK AND EUROPE LTD (the “Linked Sites”).BM SUPPLIER UK AND EUROPE LTD has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

    Privacy Policy
    Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

    You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990.BM SUPPLIER UK AND EUROPE LTD will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

    Shipping & Delivery

    Delivery Charge

    All orders under 100.00 pounds will incur a delivery charge that is added at the time of purchase
    UK standard delivery charge £10.00 per order
    The delivery charge varies depending on the total weight and size of the order.
    Delivery charge also varies depending on where the item will be delivered i.e. within the mainland UK, Europe or Rest of the World.

    Will I have to pay customs duty? All countries outside the EU have additional customs clearance charges. Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We regret that we have no control over these charges and cannot predict what they may be. For further details please contact your local customs authority.
    *Please note we are not in a position to refund any customs/import duty paid. Please also note that due to strict Airmail weight restrictions some orders must be split into separate parcels before dispatch.
    Which courier company do you use? We use a combination of Royal Mail and internal couriers for deliveries within the UK. We use Royal Mail Airmail/Airsure, DHL, TNT and UPS to Europe and the Rest of the World.
    Will my order require a signature upon delivery?
    – Yes. All parcels require a signature when being delivered. 
- Your post person will deliver your item to you. 
- If you ARE IN they will require a signature from someone at the delivery address. 
- If you ARE NOT IN to sign for the parcel, they will leave a card advising you that the parcel has been left at your local postal depot, where you will need to pick up your parcel. Please take photo ID to claim your parcel from the depot office. 
- They should not leave parcels if they can’t get a signature.
    When will I receive my order?
    Within the UK:
    Our orders are sent via courier and are normally delivered within 48 working hrs. Please note that this is not guaranteed and some parcels can take slightly longer due to bank holidays, or postal delays, especially during busy periods such as Christmas.
    Outside the UK:
    Our international orders are normally shipped via Airmail to the destination country and then via your local postal service. Within Europe orders normally arrive within 3-4 working days and to the rest of the world anywhere between 5-7 working days. As with parcels sent within the UK, some parcels can take slightly longer due to postal delays. Parcels may also be delayed by customs procedures as customs duty may need to be paid before your parcel can be delivered in some non-EU countries.
    Please note that we cannot be held responsible for items delayed in the postal system as this is beyond our control.

    Returns & Replacements
    We’re committed to selling high-quality products we hope you’ll enjoy using but we also know that, for one reason or another, there may be a time when you need to cancel your order. Please make sure that you do so in the next 36 hours after placing your order. We also recommend that you keep your receipt or order number, which can be found on your order confirmation, as you might need it as proof of purchase in the event of any after-sales queries.

    A refund will be made, subject to above conditions, excluding any credit card charges and delivery fees.

    * All refunds will be credited to the original credit or debit card.

    To cancel, you can Email us on online@keratinandcare.com, within 36 hours (not including Saturdays, Sundays or public holidays) commencing the day of purchasing your item(s), quoting your order number.

    Terms of sale and ordering

    We take security very seriously! Our secure server software encrypts all your personal information including credit or debit card number, name and address.

    What is a secure server? A secure server webpage is different to a normal webpage. You will know you are on a secure webpage because the padlock (on explorer at the bottom and on navigator on the top toolbar) will be highlighted and closed.

    Our Contract
    When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
    Pricing and Availability
    Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
    The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies


    Viewing Orders
    You are able to view your current and previous orders if you have an account with us. You can also re-order a previous order if you want the same items again. You are unable to view your order if you do not have an account with us.

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