We’re committed to selling high-quality products we hope you’ll enjoy using but we also know that, for one reason or another, there may be a time when you need to cancel your order. Please make sure that you do so in the next 36 hours after placing your order. We also recommend that you keep your receipt or order number, which can be found on your order confirmation, as you might need it as proof of purchase in the event of any after-sales queries.

A refund will be made, subject to above conditions, excluding any credit card charges and delivery fees.

* All refunds will be credited to the original credit or debit card.

Delivery only Monday to Thursday next day within Uk. All the Orders made on Firday will be delivered on Manday and the Ordays made on Saturday and Sunday will be delivered on Tuesday.

To cancel, you can Email us on online@keratinandcare.com, within 36 hours (not including Saturdays, Sundays or public holidays) commencing the day of purchasing your item(s), quoting your order number.

Terms of sale and ordering

We take security very seriously! Our secure server software encrypts all your personal information including credit or debit card number, name and address.

What is a secure server? A secure server webpage is different to a normal webpage. You will know you are on a secure webpage because the padlock (on explorer at the bottom and on navigator on the top toolbar) will be highlighted and close